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Account Control

Delete Your S.A.P Account

Permanent deletion is available from your signed-in Account on supported web accounts and from the iPhone app.

Account deletion is permanent. It removes saved plant preferences, Spaces, Plans, generated visualizations, account preferences, and S.A.P subscription-access records associated with your account.

Delete from S.A.P on iPhone

  1. Open S.A.P and sign in to the account you want to delete.
  2. Open Profile, expand Account, and choose Delete Account.
  3. Review what will be removed and enter the confirmation shown in the app.
  4. If you use Sign in with Apple, approve Apple reauthentication so S.A.P can revoke its Apple authorization.
  5. Confirm deletion. S.A.P clears the local iPhone session after server cleanup finishes.

Delete from the website

Sign in, open Account, and use Delete account in the Danger zone. Review the permanent-deletion warning, type DELETE exactly, and confirm. S.A.P removes the account through the same server cleanup used by the iPhone app and clears the signed-in browser session after cleanup succeeds. Google and other non-Apple accounts must have confirmed their identity within the previous ten minutes; if needed, S.A.P asks you to sign in again. Apple-linked accounts open a fresh Apple confirmation before deletion so S.A.P can verify the matching identity and revoke Apple authorization. If that confirmation is unavailable, use the iPhone steps above or contact support.

If the control is unavailable or deletion does not finish, email looffllc@gmail.com from the address associated with your account. Include the sign-in provider and Profile User ID if available, but never send a password, verification code, API key, or browser session cookie. Signing out or clearing browser data does not delete the account.

Check your subscription before deleting

If you purchased through Apple, deleting your S.A.P account does not cancel that App Store subscription. Use Profile > Billing > Manage or Change Plan before deletion, or visit Apple Subscriptions. Apple controls cancellation, renewal, and refund decisions. Eligible refund requests can be submitted through Apple's Report a Problem.

If you purchased on the S.A.P website, account deletion removes your RevenueCat customer and immediately cancels the associated RevenueCat Billing subscription. This is not a refund, and the web customer portal will no longer be available after deletion. Manage the subscription or contact S.A.P Support before deleting if you need billing help or want to request a refund.

What S.A.P removes

  • Your Supabase authentication account. The web browser or iPhone performing deletion also clears its local S.A.P session.
  • Your ratings, lists, Spaces, blocks, preferences, Plans, shopping results, and identifiable usage records.
  • Your private source photos and generated visualization files stored by S.A.P.
  • S.A.P requests removal of your RevenueCat customer record and removes identifiable S.A.P webhook records. An older or second device can temporarily recreate the provider-side customer after deletion, so S.A.P checks again and repeats the removal request when needed. Provider removal is recurring and may not be instantaneous. Removing the RevenueCat customer cancels a RevenueCat Billing web subscription immediately, but it does not cancel an Apple subscription.

Apple, Google, and payment providers may retain transaction or security records under their own legal obligations. Deleting from one device does not sign S.A.P out on another device before server cleanup; sign out on other devices first when possible.

To prevent a current subscription allowance from resetting when an account is recreated, S.A.P retains only server-side billing-window and cost totals linked to a one-way store-subscription hash. Those billing-allowance rows exclude the deleted user ID, prompts, photos, source record references, provider request IDs, and raw provider usage.

Separately, S.A.P retains a purpose-limited, service-only tombstone containing the former random S.A.P User ID (UUID). It is used only to reject later S.A.P data writes under that deleted ID and to recognize and remove a RevenueCat customer recreated by an older device. It contains no email, store receipt, credential, webhook or provider payload, or raw provider response or error.

If deletion does not finish

If the request fails before your account is removed, stay signed in and try again so S.A.P can safely take over an unfinished attempt and replay cleanup. If S.A.P asks you to confirm your identity again, complete that sign-in before retrying. Once your account is deleted, recurring RevenueCat cleanup continues without another sign-in. For help, contact looffllc@gmail.com and include the User ID shown in Profile. Do not send your password or Apple verification code.