S.A.P Support

Contact support

Email looffllc@gmail.com. Say whether you were using the website or iPhone app and include the browser or device, the page or app version, what you were trying to do, and a screenshot when possible. Include your Profile User ID if it is available. Never send a password, Apple verification code, API key, browser session cookie, or payment-card information.

Subscription help

Sign in before starting a website purchase. S.A.P shows the localized Lite and Pro options returned by RevenueCat and does not unlock paid features until the S.A.P server confirms your access. If checkout succeeds but confirmation is still pending, keep the Account page open and use its retry action. Do not start another checkout.

Where you purchased determines where you manage and request help with the subscription:

• For an Apple purchase, use Profile > Billing in the iPhone app or Apple Subscriptions. Apple controls cancellation, plan changes, renewal, and refund decisions. Eligible refund requests can be submitted through Report a Problem.
• For a website purchase, open Account on the website and choose Manage subscription. S.A.P creates a single-use RevenueCat Billing customer-portal link only after you choose that action and opens it immediately. Contact S.A.P Support for a web billing or refund request. Do not send payment-card information.

An active Apple subscription already gives the same S.A.P account paid access, so the website will not offer a second web subscription. Use the same authenticated account on web and iPhone and manage the existing subscription through Apple.

Using your account on web and iPhone

Sign in with the same Apple or Google identity on each surface. Supported ratings, lists, Spaces, Plans, and paid access use the same S.A.P account, although available features may differ. If a recent change is missing, confirm the sign-in identity, refresh the page or app, and contact support if it still does not appear. S.A.P uses the exact same account UUID for RevenueCat on web and iPhone; do not purchase under a different account to work around a pending refresh.

Plan image generation help

A Plan concept can take several minutes. You may leave the screen while S.A.P works. Only a delivered, accepted concept uses your allowance; unused reserved allowance is released. If the result is uncertain, the reservation stays held for support review. Contact support with the reference shown on the job instead of starting another generation to resolve it.

Private Space Visualization help

The separate Space Visualization flow can also take several minutes. If generation fails before its image request completes, S.A.P releases the reserved usage. Try a clear, well-lit photo showing the area where plants should be placed.

Account and privacy

Read the Privacy Policy or review the account deletion process. Supported accounts can be deleted from the signed-in website Account page or the iPhone app. Non-Apple deletion requires identity confirmation from the previous ten minutes, and Apple-linked deletion requires a fresh Apple confirmation so S.A.P can verify the matching identity and revoke Apple authorization before cleanup. If that confirmation is unavailable, use the iPhone path or contact support. Signing out or clearing browser storage does not delete your account.