Contact support
Email looffllc@gmail.com. Include your Profile User ID, device model, iOS version, app version, what you were trying to do, and a screenshot when possible. Never send a password, Apple verification code, API key, or payment-card information.
Email Sap SupportSubscription help
Open Profile > Billing to refresh your plan status, restore purchases, or open Manage Plan. Apple handles cancellation, renewal, upgrade, downgrade, and refund decisions.
Private visualization help
A visualization can take several minutes. You may leave the screen while Sap works. If generation fails before the image request completes, Sap releases the reserved usage. Try a clear, well-lit photo showing the area where plants should be placed.
Account and privacy
Read the Privacy Policy or review the account deletion process. Account deletion begins inside the app so Sap can verify that the request comes from the signed-in account holder.